Privacy Policy

Last updated November 5, 2026

No Contact is a space for some of the most personal things you will ever write down. This Privacy Policy explains what information we collect when you use the No Contact app, our website at gonocontact.com and related services (together, the "Service"), why we collect it, who we share it with, and the choices and rights you have.

It is provided by Ember Labs Limited ("Ember Labs," "we," "us" or "our"), a company incorporated in Ireland with its registered office at 1 Watermill Lawn, Raheny, Dublin 5, Ireland. We are the "controller" of your personal information, which means we are responsible for it under data protection law. This policy should be read together with our Terms of Use.

1. Information we collect

1.1 Information you give us

• Account information: your name or display name, email address and password (stored in hashed form), or the details we receive if you sign in with Apple or Google (see section 1.3).
• Your content: journal entries, reminders, check-ins, mood and body check-in details, answers to questions about your breakup, your no-contact pledge and its start date, items you save in your evidence vault (including photos and notes), your manifesto, safety plan and progress in programs.
• AI conversations: what you type into the AI companion, the message analyzer and other AI-assisted features, and the responses they generate.
• Community activity: posts, replies, reactions, reports you make and blocks you set.
• Support messages: what you send us through the in-app chat or by email.
• Purchase information: your subscription plan, purchase and renewal dates and transaction IDs. We do not receive or store your full card number or security code (see section 1.4).

1.2 Information collected automatically

• Device and app information: device model, operating system and version, app version, language, time zone, and identifiers we assign to your install.
• Usage information: which screens and features you use, when you use them, crashes and performance data.
• Advertising identifiers: your device's advertising identifier (IDFA), but only if you allow tracking when your device asks (see section 4).
• Approximate location: your country or region, worked out from your IP address. We do not collect precise location.

1.3 Information from third parties

• Sign in with Apple or Google: your name and email address (or a private relay email from Apple), as permitted by your settings with that provider.
• Apple and Stripe: confirmation of purchases, renewals, cancellations and refunds.
• Advertising and measurement partners: information about which ad campaign led to your install, if you allow tracking.

1.4 Payment information

App Store purchases are processed by Apple, and website purchases are processed by Stripe. They collect and store your payment details under their own privacy policies. We only receive confirmation of the purchase, your plan and transaction details.

1.5 Information about other people

You may write about other people, such as your ex, in your journal or evidence vault. We only process this as part of your private content, to provide the Service to you. We never contact them and never share it with them. Please do not post information that identifies other people in the community.

2. Your wellbeing information

Some of what you share, like your mood, how you're feeling, how your body feels and how you're coping, is personal wellbeing information. Some laws treat it as sensitive or health-related: for example, it may be "special category" data under the GDPR, and "consumer health data" or "sensitive data" under some US state laws. So we give it extra protection:

• We only use it with your consent, which we ask for once in the app before you use these features.
• We only use it to provide the features you choose to use, and to keep the Service safe.
• We never sell it, use it for advertising, or share it with advertising partners.
• You can withdraw your consent at any time by deleting the relevant entries or your account. This will not affect processing that happened before you withdrew it, but some features will no longer work without it.

We do not ask for information about your racial or ethnic origin, religion, political opinions or sexual orientation. If you choose to mention it in your own content, it is treated in the same private way as the rest of your content.

3. How we use your information and our legal bases

If you are in the European Economic Area (EEA) or the UK, data protection law requires us to have a legal basis for each way we use your information. Here is what we do and why:

• To provide the Service (create and secure your account, save your content, run tools, programs and the community, sync across devices): necessary to perform our contract with you. For wellbeing information, your explicit consent.
• To provide AI features (AI companion, message analyzer, AI insights): necessary to perform our contract with you, and your consent where the content includes wellbeing information.
• To process purchases and manage subscriptions: necessary to perform our contract with you.
• To provide support and communicate with you about your account, including changes to our terms: performance of our contract, and our legitimate interest in helping you.
• To keep the community safe (filtering, reviewing reports, acting against abuse): our legitimate interest in protecting our members, and legal obligations.
• To understand and improve the Service (product analytics, crash reports): our legitimate interest in making No Contact work better. Analytics do not include the text of what you write.
• To measure our advertising (attribution of installs and subscriptions to ad campaigns): your consent, given through your device's tracking prompt.
• To send marketing emails or notifications: your consent. You can opt out at any time.
• To comply with the law, prevent fraud and enforce our terms: legal obligations and our legitimate interests.
• To protect someone's life or safety in an emergency: vital interests.

Where we rely on legitimate interests, we have balanced them against your rights. You can object at any time (see section 9).

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you.

4. Advertising and measurement

We promote No Contact through ads on platforms such as Meta (Facebook and Instagram) and TikTok. We use Airbridge, our mobile measurement partner, and Mixpanel to understand which ads lead to installs and subscriptions.

• Only with your permission. On iOS, we only share your advertising identifier and link your activity to ads if you choose "Allow" when your device asks for permission to track. You can change this at any time in your device settings (on iPhone: Settings, then Privacy & Security, then Tracking).
• Limited events only. Our advertising and measurement partners only receive limited, standard events, such as app install, trial started and subscription purchased, together with technical identifiers.
• Never your content or wellbeing information. We never send your journal, check-ins, mood, evidence vault, AI conversations, community posts or any other content you write to advertising partners.
• Where Apple's privacy-preserving attribution (SKAdNetwork) is used, partners receive aggregated campaign results without identifying you.

5. Who we share your information with

We do not sell your personal information for money. We share it only as described here.

Service providers who process information on our behalf, under contracts that require them to protect it and use it only to provide their services to us:

• Amazon Web Services: hosting and secure storage of the Service and your content
• OpenAI: processing for our AI features
• Adapty: subscription management
• Superwall: displaying subscription offers in the app
• Mixpanel: product analytics and campaign measurement
• Airbridge: mobile measurement (which ads lead to installs and subscriptions)
• Crisp: in-app support chat
• Stripe: website payments
• Apple and Google: sign-in and, for Apple, App Store payments

Advertising and measurement partners: Meta, TikTok and Airbridge receive the limited event data described in section 4, and only with your permission. They may use it under their own privacy policies.

Other community members can see what you post in the community and your display name. Your journal, check-ins, vault and other content are private and are never shown to other members.

Legal and safety reasons: we may disclose information if the law requires it, to respond to valid legal requests, or where we believe in good faith it is necessary to protect someone's life or safety, prevent fraud or abuse, or protect our rights.

Business transfers: if Ember Labs is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that deal. It will remain protected by this Privacy Policy, and we will tell you before it becomes subject to a different one.

6. AI features

When you use the AI companion, the message analyzer or AI insights, the relevant content you enter is sent to OpenAI to generate a response.

• Under our agreement with OpenAI, content sent through its API is not used to train OpenAI's models. OpenAI may keep it for up to 30 days to monitor for abuse, after which it is deleted.
• We do not use your conversations to train AI models.
• AI responses are generated automatically and can be wrong. Please see section 11 of our Terms of Use.

7. International transfers

We are based in Ireland. Some of our service providers, including OpenAI, Mixpanel, Airbridge and our advertising partners, are based in or process information in the United States or other countries outside the EEA. When your information is transferred outside the EEA or UK, we make sure it is protected by an approved safeguard: either an adequacy decision (including the EU-U.S. Data Privacy Framework, where the provider is certified) or the European Commission's Standard Contractual Clauses, together with additional measures where needed. You can contact us for more information about these safeguards.

8. How long we keep your information

• Your account and content: for as long as you have an account. When you delete your account, we delete your content from our active systems within 30 days. Copies in backups are deleted within a further 90 days.
• Community posts: until you delete them or your account, unless we remove them earlier for breaking our community rules.
• Purchase and billing records: for 6 years, as required by Irish tax and accounting law.
• Support conversations: for up to 2 years after your last message.
• Analytics data: in a form linked to your install for up to 2 years, after which it is deleted or anonymised.
• Moderation and safety records (such as reports and bans): for as long as necessary to keep the community safe and to defend legal claims.

9. Your rights

Depending on where you live, you have rights over your personal information. If you are in the EEA or UK, you have the right to:

• access your information and get a copy of it;
• correct information that is inaccurate;
• delete your information;
• restrict how we use it, or object to us using it on the basis of legitimate interests, including for analytics;
• receive the information you gave us in a portable format;
• withdraw consent at any time, where we rely on it; and
• complain to a data protection authority. Our lead authority is the Irish Data Protection Commission (www.dataprotection.ie), but you can also contact the authority where you live.

How to exercise your rights:

• Delete your account at any time from the settings in the app. This deletes your content as described in section 8.
• Stop tracking in your device settings, and stop marketing using the unsubscribe link in any email or in your notification settings.
• For anything else, email us at support@gonocontact.com. We will respond within one month, and may need to confirm your identity first. Exercising your rights is free.

10. US state privacy rights

If you live in a US state with a consumer privacy law (such as California, Colorado, Connecticut, Virginia or Texas), you may have the right to know what personal information we collect, to access, correct and delete it, to get a copy of it, and to opt out of "targeted advertising," the "sale" or "sharing" of personal information and certain profiling. We will not discriminate against you for exercising these rights.

• Categories we collect: identifiers (such as email and device IDs); commercial information (such as purchase history); internet and app activity; approximate location; photos you upload; sensitive information and consumer health data (see section 2); and inferences drawn from your use of the Service to personalise it.
• Sources, purposes and recipients: as described in sections 1, 3 and 5.
• Sale, sharing and targeted advertising: we do not sell personal information for money. Sharing limited event data with advertising partners (section 4) may count as "sharing" or "targeted advertising" under some state laws. You can opt out by choosing "Ask App Not to Track" on your device, or by emailing us. We never use sensitive information or consumer health data for advertising.
• How to make a request: email support@gonocontact.com. You may use an authorised agent, who must provide proof that you have authorised them. If we decline your request, you can appeal by replying to our decision. If your appeal is denied, you can contact your state's Attorney General.

11. Consumer Health Data Privacy Policy

This section applies to residents of Washington State, Nevada and other US states with consumer health data laws, such as Washington's My Health My Data Act.

• Consumer health data we collect: mood, emotional and body check-ins, how you are coping, journal entries and AI conversations that describe your mental or physical wellbeing, and progress in wellbeing programs.
• Why we collect it: only to provide the features you use, to personalise them for you and to keep the Service safe.
• Sources: you, when you use the Service.
• Who we share it with: only the service providers that host and process it for us (Amazon Web Services and OpenAI), and as required by law. We do not share consumer health data with advertising partners or sell it.
• Your consent: we collect consumer health data only with your consent, which you give in the app.
• Your rights: you can confirm whether we collect your consumer health data, access it, delete it and withdraw your consent, by deleting it in the app or emailing support@gonocontact.com. You can also ask for a list of the third parties we have shared it with. If we decline your request, you can appeal by replying to our decision, and contact your state's Attorney General if your appeal is denied.

12. Our website

Our website, gonocontact.com, does not use cookies, analytics or advertising trackers. Our hosting provider, Netlify, processes your IP address and basic technical information to deliver the site and keep it secure. If you contact us or buy through the website, the relevant sections of this policy apply.

13. Security

We protect your information with technical and organisational measures, including encryption in transit (HTTPS/TLS), access controls that limit who can see your data, and contracts that require our service providers to keep it secure. No system can be completely secure, so please keep your device and login details safe. If a data breach affects your rights and freedoms, we will notify you and the relevant authorities as the law requires.

14. Children

No Contact is only for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it and close the account. If you believe someone under 18 is using the Service, please contact us.

15. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version here and change the "Last updated" date. If we make material changes, we will tell you in the app or by email before they take effect, and where the law requires it, we will ask for your consent.

16. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Email: support@gonocontact.com
• In-app: through the chat in the No Contact app
• Post: Ember Labs Limited, 1 Watermill Lawn, Raheny, Dublin 5, Ireland